Shipping & Delivery
Shipping and Delivery Information
Walk in customer at show room or local dealer
Standard (Ready Stock): Order Delivered in 3 - 7 business days* within Klang Valley
Standard (Custom items): Order Delivered in 14 to 21 business days* within Klang Valley
For custom items, time to completion depends on your leather, fabric and parts being in stock. Our showroom or your local dealer will advise you of any stock delay. We also strive to schedule delivery around your needs - this may extend the total time to delivery.
For online ordering at our website Kenittifurniture.com
We believe the best retailers combine their national strength with the personal touch of their local stores and delivery centers. We are proud to have a strong network of retail partners across the country. Whenever possible, we pass on the delivery and care of your furniture web order to these local stores and retail partners.
Once you place an order online, you’ll receive an email acknowledging both your order and your sale price. A separate email will be sent to you which include the contact information for the local team handling your order.
Review, confirmation and updates
The location handling your order will review your order to verify your items, especially when custom product is ordered. Our design consultant may contact you to discuss your design and options that may not have been available online. Over the course of production, your local retailer will keep you updated with the status of your order.
Once your pieces are available, your local retailer will call to schedule delivery! We strive to deliver at your convenience and usually have several days of the week on which we regularly deliver. One to two days before scheduled delivery, your local retailer will provide a 3 hour window for when you can expect your furniture. Due to complicated delivery schedules, Kenitti Furniture is not able to guarantee a specific delivery time. At your request, however, your local store will gladly contact you 1 hour prior to scheduled delivery.
Shipment direct to your place by courier! You’ll be given a confirmation email that we’ve received your order and will be updated as your order progresses through processing and shipment.
Please read the following to ensure the smoothest possible delivery:
We realize things may happen that require changes to your schedule. We’re happy to accommodate rescheduling your delivery with 48 hours advanced notice.
Before you order, please consider the size of your space in relation to your new pieces. Measure all doorways, stairwells, hallways, ceilings, entryways, and landings to ensure that your furniture will fit into your room. Make note of any obstacles such as bannisters, narrow entries, low ceilings, or interior walls that may cause issue with furniture placement.
Be sure to find out any requirements for access to buildings especially apartment or condominium that have specific delivery instructions, such as deliveries allowed only during certain hours, dedicated freight elevators, etc.
In with the new, out with the old! Please make arrangements to have old furniture removed prior to delivery. Have a pathway cleared through your home to the room in which the furniture will be placed.
Our professionally trained delivery team will unwrap, place, and assemble your new furniture in the appropriate room, with the exception of cribs (which are delivered boxed and require customer assembly). Please note our team cannot rearrange existing furniture, connect or disconnect electrical equipment, or hang mirrors or wall art.
Please inspect your furniture and share any concerns you may have with our delivery team immediately if any defects discover. Report immediately and we will do necessary arrangement such as new replacement.